All
orders ship as quickly as possible. Delivery times will vary depending on
time of year, where you live, and volume of orders. Orders are shipped in
the order received. We ask that you allow 2-4 weeks for delivery although
most will arrive closer to 1-2 weeks after we receive them. If you are
concerned about your order feel free to e-mail at
VideoScreams@msn.com . Be
sure to include your full name and how the order was placed ( fax, phone,
e-mail, online or thru mail)
Although
we make every effort to avoid mistakes and defects, this will occasionally
occur. If this happens to you, please accept our apologies. Just let us
know as quickly as possible what the problem is and how we can rectify the
situation and we'll do so pronto ! When contacting us please include your
full name, details of problem and a way to contact you. ]

What products are available online?
All titles listed in our catalogue are available for online
purchase.

How do I place an online order?
Order online by simply highlighting the title you want and use your
CUT AND PASTE feature onto the appropriate order form. You can also simply
type in the title you want. Reference numbers ( SKU ) are NOT required at
this time, but are helpful. You will be prompted to enter your billing
address, as many shipping addresses as necessary and a form of payment. Then
just submit your order.

What browser do I need to shop at videoscreams.com ?
Our site is designed for use with one of the following
browser versions:
Internet
Explorer Version 5.0 or later.
Netscape
Navigator Version 4.7 or later.
If you currently use older versions of these browsers (including Internet
Explorer 3.0 or earlier, Netscape Navigator 3.0, AOL 3.0 or earlier or
WebTV), you may experience technical difficulties with online ordering. You
can check the version of the browser you are using by clicking on the item
"About…" under the Help menu [or icon]. You can conveniently download FREE
upgrades of
Netscape Navigator
or
Microsoft Explorer
on our web.

What are my options for online payment?
We accept MasterCard, Visa, American Express, NOVUS (Discover) and PayStone.
We accept International Moneyorders, personal checks ( drawn on a U.S. bank
) and U.S. currency via snail mail along with all major credit cards.

Can I use a Video Screams gift certificate online?
YES! Simply include CERTIFICATE NUMBER and AMOUNT on your order form. You
can also redeem gift certificates via fax, snail mail, e-mail or phone
orders.

RETURNS
When returning an item by mail, please indicate the reason
for return or exchange on the back of your packing slip, enclose the
packing slip mail it to: If you so not have your packing slip- please
tape your name and address directly to tape itself and indicate reason for
return or exchange.
DCS Video Screams
ATTN:
Returns
P.O.
Box 443
Bellefontaine, OH 43311
U.S.A.
If you have any questions, please feel free to e-mail us at
VideoScreams@msn.com
Do I have to pay tax on my purchases?
At this time only OHIO residents must add taxes. Please add 6.5% to total
before shipping and handling .
How long will it take to get my order ?
Most
orders are shipped within 10 business days - please allow 2-4 weeks for
delivery.
How are orders shipped ?
All U.S.
orders are shipped PRIORITY MAIL
Canada
and International Orders are shipped via AIRMAIL

When and how often will the website be updated ?
Our
website is under constant change - occasionally we get behind in updating -
but hope to be updating on a regular basis. Check back often.
What if I receive a defective tape/dvd ?
Occasionally a dud gets passed us - If you should receive one:
· Use
the
online customer service form
and let us know and we'll ship your replacement pronto.
· E-mail
and let us know of the problem and we'll ship another
A.S.A.P.
· Write
a quick note to let us know and fax 419-629-4101 or mail it to:
( We
have convenient customer service forms to print online. )
DCS
Video Screams P.O. Box 443 Bellefontaine, OH 43311 U.S.A.
What does " F.L. " mean ?
F.L.
means a film is in a FOREIGN LANGUAGE
What does " BA " mean?
" BA "
means that COLOR BOX ART is available for the title. This upgrade is an
additional $3.00 per title. All other titles include black/clear vinyl
collector's cases (VHS) or white slipcases for DVD-R.
Where can I get more detailed descriptions of the films?
The
volume of new stuff coming in keeps us from writing as much as we'd like.
We are glad to help out via
e-mail.
For some descriptions and reviews check out the great online
LINKS we have with fellow Horror fans.
Other great sources: www.imdb.com
· Cult
Movies Magazine
· Fangoria
Magazine
· Video
Watchdog
· Psychotronic
· Flesh
and Blood
· UNCUT
· Creature
Feature Movie Guide
· The
Psychotronic Video Guide
What does " Upgrade " or " Upgraded " mean ?
Video
Screams offers a FREE upgrade service:
When we
get a better ( upgraded ) film print - we list it as an UPGRADE . This
means if you previously purchased the film from Video Screams - you can
return it for a FREE upgrade ! Be sure to tape your name and address
directly to tape itself to avoid any confusion, delay or loss. To receive
a FREE upgrade without placing an order please include $4.00 S&H with
return. When placing an order– no need to send additional funds.
We have convenient UPGRADE request forms
online to print. Please note we
cannot “upgrade” films from VHS to DVD-R.

What can I expect QUALITY wise ?
We stand
behind our quality. All films are transferred onto
High Grade brand name VHS or DVD-R media
using
high quality transfer systems and conversion systems. All titles are
Hi-Fi Stereo
in
SP
mode for highest quality. Quality of course varies from title to title
depending on rarity, where the source print originated from, or technology
of the time. Our prints are from original masters, or converted masters
whenever possible - obtained through International sources. Any title listed
as " fair " is of fair quality ( “poor” is poor quality).
How can I order and maintain privacy?
ALL
orders are shipped from " DCS Archival & Transfer" to avoid customs delays and possible seizure.
Video
Screams NEVER sells, rents or trades mailing lists. We will never ship
anything that will embarrass you. All update and catalogue mailings are
shipped in sealed envelopes. Titles will not appear on invoices or on
credit card receipts-
*
If you wish videos to NOT be labeled - specify on order form

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